Refund and Returns Policy

At The Prime Look, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read through our refund and return policy for more details.

1. Returns

• Eligibility for Return: We accept returns on unworn, unwashed, and undamaged items within 7 days from the date of delivery.
• Condition: Items must be in the original packaging with all tags attached. Items that have been altered, washed, or used are not eligible for return.

2. Return Process

• To initiate a return, please contact our customer service team at support@theprimelook.com within 7 days of receiving your order.
• Include your order number and the reason for return in your email. Once approved, we will provide you with a return shipping label.
• Please pack the item securely to avoid any damage during the return shipment.

3. Refunds

• Once we receive your returned item and inspect its condition, we will process your refund within 5-7 business days.
• The refund will be credited back to the original payment method used for the purchase. Please note that shipping charges are non-refundable.
• If the item is returned in a condition that does not meet the return criteria (e.g., damaged or worn), a partial refund or store credit may be issued.

4. Exchanges

• We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order for the desired item.

5. Defective, Damaged or Incorrect Items

• If you receive a defective , damaged item or incorrect item, please contact us within 48 hours of receiving the order. We will assist you in replacing the item or issuing a full refund.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect items.

7. Late Returns

• Returns made after 7 days from the delivery date will not be accepted.